Last night, one of my friend's daughters (who I'd known since the 90s) let me know that the edition of "Daisy May Explores The Heavens" arrived with some major printing errors. I was about to go to bed, so promised to deal with it this morning. What a palaver!
I tried Amazon Customer Care, they were helpful but on seeing the images, said they couldn't do anything and gave me a phone number to call (my idea - being that I'd get further talking to a live person than messaging one).
I called the number - recorded messages only. UGH! So I did as the recording said and filled out a form explaining what had happened, and again, attaching the images.
Lo and behold, I just received an email from them stating they are unable to help and for me to contact Amazon Customer Care.
I've emailed back and re-sent the pictures and said that I need it escalated to a supervisor who has access to the print section, and I explained my friend's daughter has put in a return and for a replacement, and I want the replacement to be correct, not another mix up like this.
As you can see, this was not my error, by any means. I'm disappointed to be getting the runaround.
I take pleasing my readers/fans/customers very seriously, and I don't want them to have to deal with issues like this. It kind of mars the joy.
And mine.
I'll have to see how this progresses. I'm still waiting for a response.
No comments:
Post a Comment